Frequently Asked Questions

We are currently offering delivery services in Miami-Dade County. We will be in other areas very soon.

Tell us where you are and we will show you all the products available in your area
Browse hundreds of products, select your favorites and add them to the cart.
When you finish choosing your favorite drink, press the button and ... in less than 60 minutes we will be knocking on your door!

Download our apps for both Android and iOS and easily access unique experiences, order your favorite drinks and receive them in the comfort of your home, at any time. At the bottom of our website you can find the link to the applications.

For us, the safety of you and our drivers is the most important thing. That is why we take all relevant measures for the prevention of COVID-19 to help users stay safe.

Stripe is the payment gateway that will allow you to make your purchases at What is hot, using credit or debit cards.

By following our social networks we will keep you informed about any event, discount or promotion that we are carrying out. We are on Facebook, Instagram, Twitter, LinkedIn, YouTube, Telegram. We will also send you promotional emails. Social media links appear at the bottom of the screen, at the bottom of our page, or you can look them up on our website. 

If you get to the bottom of the page, you will find in the JOIN section, the option "Become an affiliate", where you must provide the necessary information so that you have your own account as an affiliate. We will send you coupons for discounts and promotions, so that you can share with your friends and earn a percentage of each of the purchases they make through your coupons.

From the upper right corner you must press the profile icon in blue, fill out the registration form and confirm your email address through the link you receive in your inbox.

Don't worry, we have it planned. From the profile icon in the upper right part of the screen, go to the login and there the question awaits you: “Have you forgotten your password?”, Follow the steps and that's it!

You can cancel an order as long as it is not on its way to you (you will receive a notification when the order is on its way), however, shipping costs are not refunded. The option to cancel order appears in the "My orders" button from the profile icon.

You can request a refund from What is Hot for mistakes made by the supplier or drivers, such as missing products or wrong items. If you wish to return the order after the return receipt has been sent to you, the costs of the products, including taxes, will be refunded and it must be returned at the nearest What is Hot store indicated on the return receipt.

Of course, when you proceed to pay for your order, you have the option to schedule your order indicating the date and time, up to 3 days after the moment you place the order.

Once the order is made and paid, it is not possible to change your delivery address. However, if you have not paid for the order, from the upper right corner of the screen on the icon representing the location you can easily change your address.

To check the status of your order you must log in and from the profile icon choose the My orders option. However, our system notifies you when your order is on its way.

If the order has not been paid yet, you can add and / or remove products from your cart as you wish. Once you have paid for the order, it is not possible to add or remove products from your order.

If you have not received your order within 60 minutes from the time of purchase, please contact us through the "Company" section in the "Contact Us" option that appears at the bottom of our website, we will assist you shortly.

To join our team and become a What is Hot driver, at the bottom of the screen from the JOIN section, you must click on "Become a distributor" and fill in the form with the necessary information. Here are the necessary requirements according to your transport.

● 21 years +
● Valid driver's license
● Vehicle insurance in your name
● 21 years +
● Valid driver's license or identification document
● 21 years +
● Valid driver's license.
● 21 years +
● Have a government issued ID.


Being part of the What is Hot team will allow you to manage your time and achieve your goals, without bosses or offices, with total freedom to set your days, hours and compliance plans. You will earn a certain percentage of profit for each order that you deliver.

Download and open the driver application and go to your account. Review and accept the delivery conditions. You can start receiving delivery requests, these requests can be turned on and off as you wish.